Privacy Policy – Portsells

Effective Date: May 22, 2026

Welcome to Portsells ("Portsells", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application, website, and related services (collectively, the "Services").

By accessing or using Portsells, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

a. Personal Information You Provide

• Full name
• Email address
• Phone number
• Delivery and billing address
• Profile photo
• Business name, bank account details, contact information, identity verification documents, and store information (for vendors/sellers)

b. Automatically Collected Information

• Device type, operating system version, and app version
• IP address and browser type
• Device identifiers and crash logs
• Usage activity within the app (pages viewed, features used, session duration)
• Location data (where permitted by your device settings, used to facilitate delivery services)

c. Payment Information

Payments made through Portsells are securely processed by third-party payment providers including Paystack and Flutterwave. We do not store your full payment card details on our servers. Payment processors operate under their own privacy policies and PCI-DSS compliance standards.

2. How We Use Your Information

We use your personal information for the following purposes:

• To create, verify, and manage your user account
• To process orders, payments, and facilitate product delivery
• To connect buyers with vendors for order fulfillment
• To provide customer support and respond to inquiries
• To send transactional notifications (order confirmations, shipping updates, account alerts)
• To send promotional communications (you may opt out at any time)
• To improve our app functionality, performance, and user experience
• To detect, investigate, and prevent fraud, unauthorized access, and other illegal activities
• To comply with applicable legal obligations
• To enforce our Terms of Service and other agreements

3. Legal Bases for Processing (GDPR & Global Users)

Where applicable law requires a legal basis for processing your personal data, we rely on the following:

• Contract performance: Processing necessary to fulfill your orders and provide our Services
• Legitimate interests: Fraud prevention, app improvement, and security
• Legal obligation: Compliance with applicable laws and regulations
• Consent: For marketing communications and non-essential cookies (you may withdraw consent at any time)

4. Data Sharing & Disclosure

We do not sell your personal information to third parties.

We may share your information in the following limited circumstances:

• Payment processors (e.g., Paystack, Flutterwave) to complete transactions
• Delivery and logistics partners to fulfill orders
• Vendors/sellers on Portsells, solely for the purpose of order fulfillment
• Cloud infrastructure and technology service providers (e.g., Firebase, Google Play Services, OneSignal) that help operate our platform
• Legal authorities or government bodies when required by applicable law, court order, or to protect our legal rights
• A successor entity in the event of a merger, acquisition, or sale of assets (you will be notified in advance)

All third-party service providers are contractually required to protect your data and use it only for the purposes we specify.

5. International Data Transfers

Your information may be processed and stored in countries outside your home jurisdiction where our service providers operate. These countries may have different data protection laws than your own.

When we transfer personal data internationally, we implement appropriate safeguards including standard contractual clauses, data processing agreements, or other legally recognized transfer mechanisms to ensure your data receives an adequate level of protection.

6. Data Retention

We retain your personal information for as long as necessary to:

• Maintain your active account and provide our Services
• Comply with legal, tax, and regulatory obligations (typically 5-7 years for financial records)
• Resolve disputes and enforce our agreements
• Fulfill any other purpose for which it was collected, as described in this Policy

When your data is no longer needed, we securely delete or anonymize it. You may request deletion of your account and associated data at any time (see Section 11).

7. Data Security

We implement reasonable and industry-standard technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL protocols
• Secure storage with access controls and authentication requirements
• Regular security assessments and monitoring
• Restricted access to personal data on a need-to-know basis

In the event of a data breach that affects your rights and freedoms, we will notify affected users and relevant authorities as required by applicable law, without undue delay.

8. Cookies and Tracking Technologies

We use cookies, device identifiers, and similar technologies to:

• Keep you logged in and remember your preferences
• Analyze traffic and usage patterns to improve our Services
• Enhance performance and security

You can manage your cookie preferences through your browser or device settings. Disabling certain cookies may affect the functionality of our Services. Where required by law, we will request your consent before placing non-essential cookies.

9. Push Notifications

With your permission, Portsells may send push notifications for:

• Order updates and delivery status
• Messages from vendors or buyers
• Promotions and offers
• Account and security alerts
• You can disable push notifications at any time through your device settings or account preferences.

10. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention obligations)
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to certain types of processing, including direct marketing
• Restriction: Request that we limit how we use your data in certain circumstances
• Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting prior processing

To exercise any of these rights, contact us at support@portsells.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

If you are located in the European Economic Area (EEA) or UK and are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority. Nigerian users may also contact the Nigeria Data Protection Commission (NDPC).

11. Account Deletion

You may request permanent deletion of your Portsells account by:

• Using the account deletion feature available within the app settings, or
• Contacting us directly at support@portsells.com

Upon deletion, your personal data will be removed from our active systems within 30 days, except where retention is required by law. Please note that deleting your account will remove your order history, wallet balance, and any listed products.

12. Children’s Privacy

Portsells is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without parental consent, we will promptly delete that information. If you believe a child has submitted personal data to us, please contact us at support@portsells.com.

13. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you interact with.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you by:

• Posting the updated policy on this page with a new effective date
• Sending an in-app notification or email where required by law

We encourage you to review this Policy periodically. Your continued use of our Services after changes become effective constitutes your acceptance of the updated Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Portsells Support

Email: support@portsells.com

Website: https://portsells.com

Phone: +234803 525 2591

Address: 160 Aker Rd, Port Harcourt 500102, Rivers State, Nigeria

We are committed to working with you to resolve any concerns about your privacy in a fair and timely manner.